ITIL® Practitioner: Agree and
Define (IPAD) Certification
Training
This 5 day ITIL® Practitioner courses focuses on
the Service Level and IT Financial Management processes, combining detailed
study with hands-on approaches to these tightly integrated ITIL
processes. They are designed for Process Owners, Process Managers and/or
highly motivated, knowledgeable and committed team leaders who will play a
critical role in continuing to align the relevant processes within their
organization to the needs of the business.
Click on the schedule links below to register for a public
course in a town near you, or, to arrange an onsite private training course,
please click here.
The key concepts covered in each course include:
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The Core Processes and/or Functions and their Missions
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All Key Activities and detailed sub tasks or work steps
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Key Measures (KPIs) for each process
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Interfaces and relationships between each process
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Practical certification examination-taking methods
The key benefits of each course include:
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Building in-depth understanding of the Best Practices for each process covered
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Gaining understanding of how to improve work steps for each process
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Achieving professional certification and increased industry credibility
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You may be eligible for 30 contact hours or PDUs towards PMI certification. Additional details available upon registration.
Certification Process
Students are evaluated in-class or prior to class via coaching
and auditing, and three practical assignments are completed to demonstrate the
student's ability to effectively manage, organize, and optimize the ITIL
Practitioner process(es). A copy of the approved practical assignment
assessment form is sent to EXIN prior to EXIN releasing certification exam
results. A two hour, 40 multiple question certification exam, proctored
by EXIN is offered immediately at the conclusion of each course.
The Foundation Certification is a pre-requisite for taking
either of the Practitioner courses.
