Third Sky's Building an Effective CMDB

Class Duration:

2 Days

Class Prerequisites:

It is highly recommended but not required that you take the ITIL Foundation Certification Course before attending "Building an Effective CMDB" so you will be familiar with the ITIL terms and theory referenced during the course.

This course is recommended for:

Future and current Service Level Managers, Account Managers, Service Owners, IT Process Engineers, Business Analysts, IT Project Managers and Consultants and Systems Analysts (anyone involved in a CMDB initiative).

The Configuration Management Database (CMDB) is a vital key building block in your service quality improvement effort. Incorporate this ITIL best practice in your IT service management infrastructure and realize these benefits:

• Improved effectiveness of impact analysis during Change Management, dramatically reducing the number of failed changes
• Better information for the Service Desk, Incident Management, and Problem Management - improving restoration and resolution times and reducing breaches of Service Levels Agreements
• Better management of Availability, Capacity, and IT Service Continuity

As you implement your CMDB, it is important to know where and how to focus your efforts for maximum success. Third Sky's "Building an Effective CMDB" Course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in modeling Configuration Management Databases (CMDBs) with our clients. Learn the importance of an effective CMDB to overall IT Service Management (ITSM) activities and how to create one with the guidance of an experienced Third Sky ITSM consultant.

What you will learn:

CMDB Concepts:

• The importance of the CMDB to Configuration Management and the other ITIL processes
• The Configuration Management process and the role of the Configuration Manager
• Separating and relating concepts such as Services vs. Systems, and Configuration Items (CIs) vs. Components and Attributes
• How the CMDB can improve your Financial Costing, IT governance, Service Catalog, and Risk Management

CMDB Design Considerations:

• Validating / identifying key CIs, and mapping and maintaining their inter-relationships
• Categories and sub-categories of CIs, and possible data source(s) for each
• Validating the scope, depth, and structure of the CMDB model
• How to define & build a "data model" for the CMDB

CMDB Deployment Considerations:

• Creating sample end-to-end system models and their relationships to services
• How to identify the right tools for Configuration Management
• Data collection and normalization methods
• How to get people in your company to support the CMDB concept to ensure its successful deployment
• How to build and manage a project plan for creating a CMDB; the Project Charter; scope considerations; data migration techniques; building a high level project timeline
• Next steps planning, including a phased approach to implementation - ensuring effectiveness "in the real world"

What you will take away:

• Key factors for successfully defining, deploying and managing your CMDB
• A data model that you can tailor to your organization
• A sample RACI diagram to help you manage roles and responsibilities for you project and resulting CMDB
• A copy of the presentation
• A sample project plan for creating a CMDB
• A tool selection checklist to help you select the most appropriate tools to support your CMDB

Fee:

$1,295 per person

To contact Third Sky about this course please click here