Third Sky's Service Catalog in the Real World- Web Seminar

Workshop Duration: 4 hours

**Rate:$195 per person**

Workshop Prerequisites:

Participants should have a basic knowledge of ITIL, preferably of v3, with a particular emphasis on awareness of the Service Catalog process and associated concepts.

This Workshop is recommended for:

This workshop is appropriate for persons in an organization that is planning and/or starting a Service Portfolio / Service Catalog initiative. 

Overview:

This 4-hour online instructor-led educational workshop helps participants prepare for and plan their service catalog initiative and uses a case study to demonstrate how to create an ITIL-based service catalog. 

This offering provides participants with an interactive forum to solidify their understanding of the foundational ITIL® concepts of Service Catalog and the related disciplines and to learn how to make a compelling case for pursuing a Service Catalog in their organizations. 

Participants will learn about how ITIL defines important terms, how the Service Catalog brings value to an organization and how to define and organize a Service Catalog initiative.  They will learn about the process of defining a service and its components and keys to successful publishing of the Catalog.

 

What you will learn:

Customers who select this workshop will have the knowledge needed to

• Build consensus and buy-in for their Service Catalog initiative
• Ensure that stakeholders share common objectives, approach and expectations regarding their organization’s Service Catalog initiative

What you will take away:

• The concepts of a Service, Service Portfolio, Service Catalog and Service Request
• The roles of Service Catalog Manager and Service Owner
• The relationship between the Service Catalog and other key ITIL Processes
• Key Guidance for Establishing a Service Catalog Initiative
• Key Guidance of the Process for Defining the Service Catalog
• Keys for Validating & Publishing a Service Catalog
• Keys for Understanding the Service Catalog tool options

Date: TBD

Time: TBD

Fee:

**Rate- $195per person**

Click on the schedule links below to register for a public course in a town near you, or, to arrange an onsite private training course, please click here.

The course date and locations coming soon.