Service Desk Certification

Third Sky has partnered with the Service Desk Institute (SDI) in order to deliver best practice training specific to Service Desk Managers and Service Desk Analysts.

The courses provide Managers and Analyst with the core skills needed for their job based on the latest industry standards. The courses and associated standards were developed by a team of industry leaders and incorporate best practices from other frameworks such as ITIL.

SDI is well-known in the United Kingdom and Europe as the leading membership and training organization for IT service and support professionals. For twenty years, SDI has provided training to enhance skills, certify industry knowledge and help advance customer support careers.

Delivery Details
These courses are currently instructor led and a public schedule is available. Additionally, Third Sky can deliver these courses at your facility, if you are unable to meet the minimum number of students required the remaining seats can be offered through Third Sky’s open enrollment to other Service Desk professionals in your area.