ITIL/ITSM v3 Awareness: $149

This self paced e-learning offering is estimated to be 4 hours in duration. There is no pre-requiste for the course. The ITSM / ITIL Awareness session will provide the participant with an introduction to ITIL Version 3 and ITSM, an overview of the concepts within the ITIL Best Practices.

This is a non-certificate course designed for those who need a brief overview and awareness of ITIL v3 concepts in a time-efficient manner. Participants will be able to articulate the structure and value of the ITIL v3 Service Lifecycle and will be able to identify the associated processes and functions within the Service Lifecycle.

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ITIL v3 Service Management Foundation Course & Exam: $655

This self paced e-learning offering is estimated to be 16½ hour in duration. There is no pre-requiste for the course and including the exam costs $655.
The course provides learners with knowledge of ITIL® v3 terminology, structure, basic concepts and core principals of ITIL Practices for Service Management presented through a scenario-based training with real-life connections.
Upon successful completion of the course learners should be able to contribute to ITIL-based service improvement efforts in their organizations and pass the Foundation examination.
Successful completion of the exam earns the learner 2 credits towards further ITIL v3 qualifications. Foundation Certification is a requirement for entry into the future ITIL v3 intermediate level training courses.

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ITIL v3 Foundation Bridge Course & Exam: $350

This 6½ hour e-learning course is specially designed for learners who are already certified at the Foundation level in previous versions of ITIL. The v3 Foundation Bridging Course trains previously certified Foundation learners on the new contents of the ITIL v3 Foundation syllabus. The course introduces learners to the concept of the service lifecycle approach to IT Service Management according to ITIL version 3. This Bridging Course is designed as an update for candidates who hold Foundation certificates from earlier versions of ITIL to a level of knowledge and understanding in line with the ITIL v3 Foundation Certificate in IT Service Management. This course prepares the student to successfully complete the associated exam, required for entry into the future ITIL Version 3 intermediate level training courses or as part of an overall bridging program to the v3 ITIL Expert certification. The Bridge Certification exam is included in the price of the course.

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This offering is a self-paced e-learning course of approximately 2 hours’ duration on the introductory level. This course gives learners an overview of the key concepts of IT Service Management within the IT Infrastructure Library Best Practices. ITIL® Best Practices are globally recognized as the preferred way of managing and delivering IT Services in an Organization. The IT Service Management Foundation exam is not included in the price of the course.

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This offering is a self-paced e-learning course of approximately 4 hours’ duration on the introductory level. This course gives the learner an introduction to ITIL® and ITSM, an overview of the concepts within the ITIL Best Practices and also introduces the key ITIL processes. The course explains on a high level how the ITIL processes integrate to provide smooth functioning of organizations and ensure high-quality services to their customers. The IT Service Management Foundation exam is not included in the price of the course.

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This offering is an award winning and an EXIN accredited course comprising of an integrated case study learning approach and rich dynamic content in an interactive multimedia presentation. The 16 hour long modularized self-paced e-learning course introduces you to the concepts of IT Service Management (ITSM) and how to apply the industry standard IT Infrastructure Library (ITIL®) Service Support and Service Delivery principles within an IT services driven organization.

The ITIL® Foundation e-Learning course combines the advantages of anywhere-anytime convenience and can be accessed from your office or home. The course also provides flexible course tracks that let you learn at your own pace and an integrated case study to enable thorough understanding and retention. The course is developed in compliance with all the prerequisite training and exam specifications presented by EXIN. After this course, learners will be prepared to take the ITIL Foundation EXIN Certification.

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This offering is a self-paced e-learning course of approximately 5 hours’ duration. This course is specifically designed for help desk agents and first-level support staff with focus on the Service Desk function, Incident Management, Change Management, Configuration Management and Problem Management functions. This training is designed to give the IT help desk and support staff an overview of ITIL® and ITSM, and an introduction to the key ITIL processes which directly affect the help desk staff, namely, Service Desk function, Incident Management, Change Management, Configuration Management and Problem Management functions.

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This official ISACA course addresses the need for an IT control framework and explains how this is addressed by CobiT ®. The elements of the CobiT ® framework are explained using practical examples and scenario based learning. You will learn about IT governance issues that are affecting organizations globally and how CobiT addresses this need with a globally accepted IT control and governance framework. Through a case study driven approach you will learn about the components comprising the CobiT model, and how this is applied in practice using interactive scenario's and real world examples. The course prepares you for the official CobiT Foundation Exam organized under the umbrella of ISACA.

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The CobiT for Sarbanes-Oxley IT compliance course is a five-hour online course for IT professionals, IT audit professionals and business users. In an easy to understand and step by step approach learners will understand the reasoning behind the Sarbanes-Oxley act and the implications of the Act on IT. Participants learn how CobiT can be used to comply with the Sarbanes-Oxley requirements using case studies and practical examples. A best practice roadmap towards compliance is used to achieve compliance with Sarbanes-Oxley or with other regulatory compliance requirements. This roadmap is complemented with industry case studies of various organizations that faced Sarbanes-Oxley compliance already. The course is based on practical knowledge attained from having implemented Sarbanes-Oxley across various organizations, industries, and in several countries. Thereby ensuring a true best practices approach for using CobiT to attain Sarbanes-Oxley IT compliance.

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This introductory course addresses the need for an IT control framework and explains COBIT addresses this in relation to other frameworks. In two hours you will learn about IT governance issues affecting organizations globally and the need for a proper control framework. COBIT is introduced and explained at a high level as the best practice model for IT governance. You will learn about the components of the model and the relationship with other frameworks such as ITIL and COSO.

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The Requirements for ISO/IEC 20000 Certification course provides you with an overview of the publications and ISO 20000 Part 1 of the standard and the role it fulfills within the IT service management domain. The course is designed for everyone within the organization who requires a high level overview of the ISO/IEC 20000 standard and all its components. In this case study driven course, you will achieve a basic knowledge of IT Service Management best practices and the common terminology. This e-learning course will help you understand the benefits of applying the ISO 20000 service management processes to improve the quality of managed services, save costs and meet corporate governance/legal requirements.

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The Service Quality Management Foundation Certification course provides a comprehensive overview of part 1 and part 2 of the ISO/IEC 20000 standard and leads to the EXIN SQMF - Foundation exam. The relevance of Service Quality Management for IT service-providing organizations and departments is highlighted in an easy to understand manner. The course is designed for professionals who require an overview of the standard and understand the scope and relevance of Service Quality Management.

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