This self-paced e-learning offering is estimated to be 16½ hour in duration. There is no pre-requisite for the course and including the exam costs $475.
The course provides learners with knowledge of ITIL® v3 terminology, structure, basic concepts and core principals of ITIL Practices for Service Management presented through a scenario-based training with real-life connections.
Upon successful completion of the course learners should be able to contribute to ITIL-based service improvement efforts in their organizations and pass the Foundation examination.
Successful completion of the exam earns the learner 2 credits towards further ITIL v3 qualifications. Foundation Certification is a requirement for entry into the future ITIL v3 intermediate level training courses.

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