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Saturday, September 18, 2010 - 08:00 AM - 05:00 PM EST Building an Effective Service Catalog Workshop Join Third Sky at itSMF Fusion 2010 in Louisville, KY for this 2 day pre-conference workshop, "Building an Effective Service Catalog", presented on Saturday, September 18, 2010 and Sunday September 19, 2010 This workshop provides an interactive learning experience in which participants deepen and broaden their understanding of the theory of the Service Portfolio and Service Catalog and work on assignments that allow them to develop concrete approaches for their own environments.
Fee: $700 Fee for those not attending the itSMF Conference: $875Speaker Lou Hunnebeck (Third Sky, Inc.)
An IT Service Manager and ITIL® v3 Expert with over 20 years of experience in service industries, Ms. Hunnebeck is currently Third Sky Inc.'s VP of ITSM Vision & Strategy. Her passion for improving how we work led Ms. Hunnebeck to IT Service Management from a background of process consulting, training and Service Management systems consulting. Ms. Hunnebeck has led global teams in best practice and methodology design. Devoted to advancing the art and practice of IT Service Management, Ms. Hunnebeck served on the public QA team for ITIL® Version 3, is on the Senior Examination Panel for ITIL® v3, is an Author in the ITIL® v3 Update Project, and speaks regularly at industry events such as itSMF, HDI, ITSM, ITIM and HTHTS events. For instructions on how to register, please complete the form below.
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