September 17, 2010What ITIL classes should I take and how do I pass the exams?
September 18, 2010Building an Effective Service Catalog Workshop - presented at itSMF Fusion 2010
September 18, 2010Building Successful Configuration Management Workshop - presented at itSMF Fusion 2010
September 19, 2010Aligning IT with Business: A Practical Guide using the Service Portfolio and Service Catalog - presented at itSMF Fusion 2010
September 20, 2010Scavenging for Answers: Search Fusion 2010 for Solutions to your ITSM Challenges
September 29, 2010Aligning IT with the Business Using the Service Portfolio & Catalog
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