September 18, 2010
Building Successful Configuration Management Workshop - presented at itSMF Fusion 2010

September 18, 2010
Building an Effective Service Catalog Workshop - presented at itSMF Fusion 2010

The Ugly Truth about Service Transition
By Keith Carter, Director of Business Development, Third Sky, Inc

The ITIL® Version 3 Prescription for Transitioning Services
By Lou Hunnebeck, VP, ITSM Vision & Strategy, Third Sky, Inc.

Where the Rubber Meets the Road by Tom Pierce

ITIL v3, Service Portfolio, Service Catalog and Financial Management by Reginald Lo

Think Strategically About Services by Reginald Lo

The ITIL® Version 3 Prescription for Transitioning Services
By Lou Hunnebeck

IT Financial Management - Now is the Time

Turning Data into Knowledge - IT Knowledge Management Principles & Good Practices by Michael Robinson

Designing and Developing IT Services: Customer-Centric Services, by Keplyn Robinson