Mr. Barrow did his undergraduate work in Computer Science and Electrical Engineering at Harvard University. Mr. Barrow has been managing professional service organizations since the mid-1990's when he joined The Counsell Group, Inc. Mr. Barrow served as Vice President of Professional Services and oversaw growth from 10 people to over 1200 people. The Counsell Group was renamed Breakaway Solutions, Inc. in 1998 and had an extremely successful IPO in 1999 on the NASDAQ as BWAY. Breakaway Solutions provided Strategy, CRM, E-Commerce, and Hosting Solutions.

In 2001 Mr. Barrow joined LiveSky Solutions, Inc. as Vice President of Professional Services. LiveSky was focused on mobile and wireless solutions. After one year in this position, Mr. Barrow was presented the opportunity to start his own company and broaden the solutions offered beyond mobile and wireless.

Mr. Barrow formed Third Sky in early 2002.

With over 20 years of experience in service industries, the last 11 in IT services, Lou Hunnebeck is currently Third Sky's VP of ITSM Vision & Strategy, devoted to advancing the art of IT Service Management and advancing Third Sky's presence in the market. Lou's passion for improving how we do what we do has led her to IT Service Management systems consulting, notably for Peregrine Systems, Magic Solutions and a range of private clients. Lou has led global teams in best practice and methodology design and was the driving force behind the development of Third Sky's accredited ITIL Foundation certification courses. Lou's background in the theatre makes her dynamic speaker and an engaging instructor.

Lou hold's her ITIL Service Manager certification, served on the public QA team for ITIL Version 3.

Reg Lo is the ITIL Practice Leader for the Boston office. He has over 14 years of IT consulting experience in ITSM/ITIL consulting, research compliance and healthcare, and custom solutions. He is a frequent speaker at itSMF and HDI events and a contributor to "The Forum", the offical newsletter of itSMF USA. He is the member of the itSMF USA publishing committee. Prior to Third Sky, Reg was the CTO for Research Management for Partners Healthcare, the umbrella organization that includes the Harvard Affiliated Hospitals of Massachusetts General Hospital and Brigham and Women's Hospital.

Kenneth Michelson has over 12 years of experience managing and delivering technology solutions. Mr. Michelson’s experience has been focused on CRM, ITSM/ITIL, and custom solution consulting. Prior to Third Sky, Mr. Michelson served as a managing consultant helping lead the CRM practice at Breakaway Solutions. Following Breakaway Solutions Mr. Michelson served as technical architect for mobile/wireless solutions at Live Sky, Inc.

Mr. Michelson helped form Third Sky in early 2002.

Mr. Michelson holds an AB Bachelor of Arts in Computer Science from Harvard University in Cambridge, Massachusetts.

Nicole McFarland leads the instruction, development, and delivery coordination teams at Third Sky as the ITSM Education Practice Director, ensuring quality and consistent education delivery to customers.

As an accomplished learning and development specialist, Nicole has educated over 4,000 participants in industry certification courses and other various service management topics making her a dynamic and practiced speaker and facilitator.

Nicole began her IT career in tool implementation, installing, supporting and training on a Medical Software platform in hospitals across the nation. As a practitioner in the field Nicole witnessed many clients unsuccessfully trying to solve pain with a tool in isolation from process definition and adoption. It was this experience that led her to become a consultant and trainer for STI Knowledge, an organization focused on best practice process improvement. At STI, Nicole led global teams in ITSM best practice methodology and design. Prior to joining Third Sky, Nicole managed product rollouts, training and development at Benchmark Brands and educated and consulted clients on ITSM best practices at CCN.

Nicole has a Degree in Education from Indiana University and thirteen industry certifications including certifications in Instructional Design and Development, CMMI and the IT Service Management Expert certification based on ITIL® v3.